Frequently Asked Questions

• What time is check in/out?
            Check in is from 2pm on, check out before 12 noon.

• Which languages are spoken in the hotel?
            Hotel staff speak English, French, Spanish and German, and of course, Italian.

• Is the price per person or per room?
            The price is per room, per day, not per person.

• Do you accommodate for non-smokers?
            Yes.

• Does the price include meals?
            The price includes Italian Buffet Breakfast but not lunch and dinner.

• Is there a restaurant?
            Unfortunately not but the area is abundant with good quality restaurants at reasonable prices.

• Are the rooms equipped with a TV?
            Yes, international satellite TV comes as standard.

• Are there parking facilities?
On request the hotel staff can arrange parking with a private garage.

• Is it noisy?
            All Hotel Diplomat’s 80 Guestrooms are protected from the noise from outside.

• Do you operate a Shuttle Service to and from the airport?
            No.

• How do we get there?
            From Amerigo Vespucci (Florence) International Airport a short bus journey or taxi will take you to Santa Maria Novella Railway Station. Exit the station to the right and the Hotel Diplomat is just across the road. Address: Via Luigi Alamanni 9.

• Do you have email facilities?
            Wi Fi Internet connection is available throughout the hotel if you have a laptop computer, otherwise there is an email facility in the reception area.

• Do you operate a Car Rental Service?
            No, but we can arrange it on your behalf.

• Are the rooms air conditioned?
            Yes.

• How many floors are there and are they served by an elevator?
            There are 5 floors served by 2 elevators.

• Do any rooms have balconies or terraces?
            Yes, available upon request.

• Can we settle the bill on arrival?
            Yes.

• Do you have a swimming pool?
            No.

• Are pets welcome?
            Unfortunately not.